Quality Analyst (BPO exp. required)

E-Solutions IT Services

€367-440[Mensual]
En el sitio - Taguig1-3 años de experienciaBaceleroTiempo completo
Compartir

Descripción del trabajo

Beneficios

  • Beneficios Mandados del Gobierno

    Pago del mes 13, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS

We’re looking for a Quality Analyst with a keen eye for detail and a passion for driving performance. If you thrive in fast-paced BPO environments and have hands-on experience with both voice and non-voice accounts, we’d love to hear from you!


  • Monitor and evaluate agent calls, chats, or emails to ensure quality standards are met
  • Conduct root cause analysis to identify trends and recommend performance improvements
  • Collaborate with operations and training teams to address performance gaps
  • Provide timely, constructive feedback to frontline agents
  • Prepare and maintain QA reports and documentation
  • At least 2nd year college undergraduate
  • Minimum of 1 year experience as a QA in a BPO setting
  • Strong skills in Root Cause Analysis (RCA) and performance monitoring
  • Experience supporting blended accounts (voice and non-voice)
  • Excellent communication and documentation skills
  • Willing to work on-site in Pasig or Taguig
  • Amenable to shifting schedules, including nights and weekends
Servicio al clienteAnálisis de causa raízCommunication skills
Preview

Mary Joy Glocel Geulin

HR OfficerE-Solutions IT Services

Responder Hoy 3 veces

Ubicación laboral

McKinley Pkwy. McKinley Pkwy, Taguig, Metro Manila, Philippines

Publicado el 08 September 2025

Recordatorio de seguridad del jefe

Si la posición requiere que trabajes en el extranjero, por favor ten cuidado y ten cuidado con el fraude.

Si encuentras a un empleador que tiene las siguientes acciones durante tu búsqueda de empleo, por favor repórtalo inmediatamente

  • retiene tu ID,
  • requiere que usted proporcione una garantía o recoja la propiedad,
  • le obliga a invertir o recaudar fondos.
  • recauda beneficios ilícitos,
  • u otras situaciones ilegales.
Tips
×

Some of our features may not work properly on your device.

If you are using a mobile device, please use a desktop browser to access our website.

Or use our app: Download App