Project Management Focus:

• Experience as a Project SME Lead for service-related improvement initiatives.
• Manage and run effective Pilot Programs for new procedures.
• Proficiency in project task breakdown, delegation, and monitoring for the technical team.

Lean Six Sigma Focus:

• Green or Yellow Belt Certification is preferred.
• Expertise in Root Cause Analysis (RCA) using tools like 5 Whys and Fishbone diagrams.
• Enforcing Standard Work and utilizing Visual Management to sustain gains (Control phase).
• Apply Lean tools (like Value Stream Mapping) to eliminate the 8 Wastes in daily service operations.