ITSM Senior Functional Consultant

QuickStart Solutions

€1.2-1.5K[Mensual]
En el sitio - Taguig>10 años de experienciaBaceleroTiempo completo
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Descripción del trabajo

  • Implement, standardize, and optimize ITIL-based Service Management processes across large, multi-provider environments.
  • Plan and lead end-to-end ITSM process implementations aligned with business and strategic objectives.
  • Reengineer and design ITSM processes to improve productivity, quality, and service delivery, ensuring stakeholder alignment.
  • Lead functional implementations using ITSM tools such as ServiceNow, collaborating closely with technical teams in an Agile environment.
  • Develop and maintain process documentation, test scripts, and training materials.
  • Conduct operational trainings and support organizational change management initiatives.
  • Define, implement, and monitor KPIs and reporting to measure process effectiveness and drive continual improvement.


Requirements:

  • BE/B.Tech required; MBA (IT/Operations) preferred.
  • 10+ years of IT experience, including 6–8 years in ITIL process consulting or management.
  • Hands-on experience with ITSM tools such as ServiceNow (preferred) or equivalent.
  • Strong communication and business writing skills.
  • Proven leadership and team management experience.
  • Skilled in ITIL process performance analysis and KPI evaluation.
  • ServiceNow certification preferred.
ITILLiderazgoAnálisisComunicaciónColaboraciónDocumentación
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Nardo Basa

HR ManagerQuickStart Solutions

Responder hoy 1 vez

Ubicación laboral

The Curve1630 3rd Ave, Taguig, Metro Manila, Philippines

Publicado el 28 October 2025

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