Project Manager – Professional Services

Location: Manila, Philippines (Hybrid)

Employment Type: Full-Time

Work Schedule: Night Shift

Salary Range: PHP 90,000 – 100,000 per month (depending on experience)

Job Summary

We are looking for a Project Manager – Professional Services to lead and deliver multiple implementation projects for our clients. The ideal candidate is a proactive, organized, and strategic professional with solid experience in project management, technical consulting, and client engagement. This role requires strong leadership, cross-functional coordination, and the ability to manage complex implementation projects with a focus on client satisfaction and operational excellence.

Key Responsibilities:

• Lead and manage day-to-day operational and tactical aspects of multiple implementation projects.
• Create and maintain detailed project plans, timelines, and status reports.
• Define customer requirements and ensure proper documentation of all deliverables.
• Communicate project progress, risks, and status updates to internal teams and client stakeholders.
• Collaborate with project managers and partners to ensure seamless implementation.
• Identify and mitigate project risks proactively.
• Maintain strong client and vendor relationships to ensure smooth project execution.
• Handle and de-escalate client issues professionally and independently.
• Drive process improvement and efficiency initiatives within Professional Services.

Qualifications:

• Minimum of 3 years of experience in Project Management, Implementation, or Technical Consulting (preferably within the Call Center or SaaS industry).
• Proven ability to manage multiple concurrent projects with minimal supervision.
• Experience creating project documentation such as charters, timelines, and status reports.
• Excellent communication, leadership, and stakeholder management skills.
• Strong organizational and time management abilities.
• Bachelor’s degree in Business, Information Technology, or related field (or equivalent work experience).

Preferred Experience:

• Experience managing VoIP or Call Center solution implementations (e.g., Genesys, Avaya, Cisco, Aspect, InContact, Interactive Intelligence).
• Familiarity with CRM and Lead Management platforms (e.g., Salesforce, NetSuite, RightNow).
• Knowledge of SaaS, CRM, PBX, Dialer, CTI, VoIP, IVR/VRU, and Call Center operations.
• Experience with Workforce Optimization (WFO) tools is an advantage.

Compensation and Benefits:

• Monthly salary range: PHP 90,000 – 100,000 (based on experience)
• Company stock options
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid leave with cash conversion option
• HMO coverage with free dependents
• Retirement plan and life insurance
• Internet and meal allowance for hybrid setup
• Employee Assistance Program (mental and social well-being)
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG, 13th month pay, solo parent leave, special leave for women)