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Job Title: Project Coordinator – Manila

Location: On-site, Ortigas Manila

Reports to: Customer Operations Manager

Salary Range: PHP 45,000 – 50,000

Schedule: AUS Business hours, Monday to Friday

On-Call Roster: Required (rotating weekly) loading provided for assurance

Role Overview

We are seeking a highly organised and detail-oriented Project Coordinator to

support fibre delivery and service assurance operations for Australian

customers. Working within our Manila delivery support office, you will manage

provisioning cases, coordinate field activities, and ensure timely and accurate

customer updates.

This is a hands-on delivery support role, requiring strong communication skills,

disciplined time management, and the ability to perform under pressure. You

will participate in a rotating on-call roster, for which a loading will be

provided.

Key Responsibilities

Manage and track end-to-end delivery of fibre provisioning cases

Handle customer communication and provide regular status updates

Coordinate tasks with field contractors and internal support teams

Log and maintain accurate notes in ticketing tools

Participate in a weekly on-call rotation, including after-hours fault

triage

Escalate risks and delays to the Team Leader

Meet daily/weekly SLA and case volume targets

Work collaboratively within the delivery support team

Report progress, exceptions, and customer feedback during team

huddles

Success Metrics

Case throughput and SLA performance

Timeliness and accuracy of updates

Contractor follow-through and task completion

Ticket quality and documentation accuracy

Reliability during on-call coverage

Key Requirements

Minimum 1 Years’ Experience In Fibre Provisioning, Support, Or

coordination

Strong written and verbal communication

Organised and KPI-driven; able to manage multiple tasks under

pressure

Willing to participate in on-call rotation (loading provided)

Comfortable working in Australian business hours

Team Culture & Staff Incentives

We reward team contribution and create a fun, supportive workplace through:

Staff award

Birthday cake or shared treats

Supply water, coffee, tea, and snacks

Office stationery and work tools provided

Monthly team lunches or Friday snack days

Bonus Skills

Prior experience with fibre delivery or NBN-related projects

Familiarity with SLA metrics and customer support processes

Background in an offshore BPO, service desk, or telco environment

Join the A-Team and experience the A-Life!