The role will be assigned under Collections team:

Training Program Management:

• Design, implement, and continuously improve scalable training programs for customers, partners, and internal stakeholders.
• Content Development Oversight:
• Collaborate with instructional designers to ensure high-quality learning materials, including videos, webinars, guides, and certifications.
• Deliver internal training courses based on corporate training materials
• Facilitate the transition of new hires from training to production and ensure competency levels are met.
• Develop training curriculum, aids, and materials to enhance knowledge of business practices.

• 2 years of experience in training or learning & development, with at least 6 months supervisory or leadership role.
• Preferably from BPO, Fintech, Sales, Telco and/or bank industry.
• Excellent communication, facilitation, and presentation skills.
• Ability to lead, mentor, and motivate a training team.
• Proficient in learning management systems (LMS), Google Suite/Microsoft Office, and call center tools.