Pre-Sales technical support involves giving demos of Nessus Professional and Nessus Expert and answering prospect’s basic configuration and scanning questions, supporting a team of Nessus Sales Specialists. Information can be found in the knowledge systems and communicated back to the prospect. More difficult pre-sales technical questions can be submitted to slack channels to get help from Tenable Systems Engineers and Product Management teams.

In this role, the Pre-Sales Technical Support Consultants will be required to meet the following:

• Support a global team of Nessus Sales Specialists with pre-sales demos and technical questions from Nessus prospects via voice, email, and chat channels.
• Handle basic product how-to, configuration and product installation inquiries using fixes and solutions from the Nessus support knowledge base.
• Utilize Tenable Salesforce instance to document all pre-sales interactions and advance issues to other Tenable teams per documented processes.
• Ensure customer feedback is properly channelled into Sales, Product Management and Marketing.
• Identify opportunities to improve or add content to the Nessus Support Knowledge base and work with an SME to get the content added so it can be reused. At Tenable’ s discretion and approval, Nessus Pre-Sales Technical Consultants may create or add content to the knowledge base on their own.
• Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations

• 1-year technical support experience supporting business customers in a contact center environment.
• Working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment and system configuration
• Hands on knowledge on Windows Operating systems, sound knowledge on File Systems, File Directories, Registry editor, Installation, and configuration of Software apps
• Hands on knowledge on Linux Operating systems – Red Hat, CentOS, Managing users and groups, files and permissions, networking - tcp/Ip
• Networking: OSI Model, protocols – TCP/IP, SMTP and known ports, devices that work on different layers, Wireshark knowledge will be a plus
• A passion for making customers successful.
• Outstanding written and verbal communication skills
• Service oriented attitude including outstanding customer service skills, attention to detail, and expertise in quickly resolving customer issues.
• Thrives working in a team environment as well as comfortable working independently with minimal direction
• Ability to multi-task and manage multiple priorities in a fast-paced environment.