Carlcare Service is currently hiring Cellphone Technicians! Earn ₱18,000 to ₱23,000.

Technical Skills

• Proficiency in troubleshooting technical issues related to the consumer electronics field (handheld phone).
• Ability to diagnose hardware and software problems efficiently.
• Experience with repairing and maintaining technical equipment.
• Familiarity with CRM software and ticketing systems for managing customer inquiries and technical support requests.

Customer Service Skills

• Excellent verbal and written communication skills, with the ability to convey technical information clearly.
• Strong interpersonal skills and the ability to empathize with customers’ concerns while providing effective solutions.
• Patience and attentiveness when addressing customer inquiries and complaints.
• Ability to maintain a positive and professional attitude, even in challenging situations.

Multi-Tasking Abilities

• Proven ability to handle multiple tasks simultaneously while maintaining attention to detail and accuracy.
• Effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.
• Flexibility and adaptability to shift between technical troubleshooting and customer service duties.
• Capacity to remain calm under pressure and manage stress during peak periods.

Teamwork and Collaboration

• Willingness to work collaboratively with cross-functional teams, including other technicians, customer service representatives, and supervisors.
• Ability to share knowledge and expertise with team members to foster a positive work environment.
• Openness to feedback and commitment to improving performance and service delivery.

Problem-Solving and Adaptability

• Strong analytical and problem-solving skills to identify root causes of technical issues and implement effective solutions.
• Ability to quickly adapt to new technologies, products, and procedures.
• Resourcefulness in finding creative solutions to customer problems with limited information or resources.

Attention to Detail and Documentation

• Accuracy in maintaining records of customer interactions, technical issues, and solutions provided.
• Commitment to following established procedures and protocols for documenting inquiries and service requests.
• Precision in processing orders, returns, and exchanges to ensure customer satisfaction and compliance with company policies.

Certifications and Training

• Relevant certifications in technical support (NC II), customer service, or related fields are a plus.

• Bachelor's degree or equivalent.
• Previous experience in a similar role is preferred.
• Strong attention to detail and accuracy.
• With good communication skills
• Excellent organizational and time management skills.
• Ability to work independently and prioritize tasks effectively.
• With strong Computer skills and familiarity with inventory management software.
• Flexible