AMS Unit Head in Cubao Quezon City upto 80k

Job Vacancy Phil

€1.1-1.2K[Mensual]
En el sitio - Ciudad de QuezonExp de 3-5 YrsBaceleroTiempo completo
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Descripción del trabajo

Application Managed Services (AMS) Unit Head in Cubao Quezon City upto 80k

Work Schedule : Monday to Friday

8:30am to 6:00pm

4 days onsite, 1 day wfh

Availability : asap to 15 days only


Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline (Master’s preferred).

• Minimum 3-5 years of experience in Application Management, IT Service Delivery, or Systems Support.

• Strong understanding of ITIL, ServiceNow Specific Experience

• At least 3 years in a supervisory or managerial capacity.

• Proven track record in leading AMS or IT operations teams handling enterprise app

Specific Technical Skills / License

• Application Support & Maintenance – Proficient in managing enterprise systems (ERP, CRM, HRIS, Financial, and Web-based applications)

• ITIL Framework – Strong understanding of Incident, Problem, Change, and Service Level Management processes.


Brief Description of Work and Responsibilities

• Service Delivery

  • Ensure consistent, stable, and high-performing applications that meet business needs.
  • Oversee daily operations to maintain compliance with SLAs and KPIs.
  • Drive optimal service quality and user satisfaction.

• Incident & Problem Management

  • Lead efficient resolution of incidents and problems.
  • Conduct root cause analysis and implement preventive measures.
  • Minimize downtime and ensure continuous system availability.

• Application Knowledge

  • Maintain in-depth technical and functional understanding of all supported systems.
  • Use this knowledge to guide troubleshooting, system enhancements, and informed decision-making.

• Continuous Improvement

  • Promote proactive monitoring, automation, and process optimization.
  • Identify service delivery gaps and implement improvements to boost efficiency and user experience.

• Stakeholder Management

  • Collaborate closely with business users, IT teams, and vendors.
  • Ensure clear communication, timely updates, and alignment of AMS activities with business priorities.

• Governance & Compliance

  • Enforce ITIL standards, documentation practices, and security protocols.
  • Ensure audit readiness and adherence to organizational policies and governance frameworks.

• Team Leadership

  • Build, mentor, and empower a capable AMS team.
  • Foster a culture of accountability, collaboration, service excellence, and continuous learning.

• Monitoring Project Tiers

  • Oversee progress and performance of AMS-related projects via the Application Delivery Plan.
  • Ensure proper prioritization, milestone tracking, and alignment with business objectives.

This is for DIRECT HIRE!

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Gladys Anne Roque

RecruiterJob Vacancy Phil

Responder Hoy 0 veces

Ubicación laboral

Cubao. Cubao, Quezon City, Metro Manila, Philippines

Publicado el 10 December 2025

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