Operations Supervisor

RBT Consulting Corporation

€578-867[Mensual]
En el sitio - Pasig1-3 años de experienciaBaceleroTiempo completo
Compartir

Descripción del trabajo

Beneficios

  • Reconocimiento y Recompensas de Empleados

    Comisión, Bono de rendimiento, Incentivos

  • Beneficios Mandados del Gobierno

    Pago del mes 13, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS

  • Otros

    Eventos sociales de la empresa

  • Tiempo de apagado y abandono

    Salida de Bereavement, Abandonar maternidad y paternidad, Salir por enfermedad, Abandonar Padre Solitario, Permiso especial para las mujeres, Salida por vacío

Leer más

Description

Oversees daily operations of the digital lending platform, ensuring efficient, accurate, and compliant processing of loans, payments, and customer interactions, while leading and developing a team to maintain service excellence.


Key Responsibilities:

1. Operations Management

  • Supervise the end-to-end loan processing cycle (application verification, underwriting coordination, disbursement, and collections support).
  • Monitor daily transaction volumes, turnaround times (TAT), and service level agreements (SLAs) to ensure operational efficiency.
  • Coordinate with credit, risk, compliance, and IT teams to resolve issues affecting loan processing or system performance.
  • Oversee document management, data accuracy, and proper record-keeping in accordance with regulatory standards.

2. Team Supervision and Development

  • Lead, coach, and evaluate a team of operations officers or associates.
  • Develop and implement productivity goals and performance metrics.
  • Conduct regular team meetings and training to reinforce compliance, process updates, and customer service standards.
  • Foster a collaborative and high-performance culture aligned with company values.

3. Compliance and Quality Assurance

  • Ensure all operational activities adhere to internal policies, data privacy regulations, and relevant financial laws (e.g., anti-money laundering, data protection, consumer lending rules).
  • Conduct periodic audits and quality checks on processed transactions.
  • Escalate potential risk or compliance issues promptly to management.

4. Process Improvement

  • Identify workflow gaps or inefficiencies and recommend process enhancements.
  • Collaborate with product and IT teams to automate and streamline lending operations.
  • Support implementation of new systems, tools, and operational policies.

5. Reporting and Analysis

  • Prepare daily, weekly, and monthly operational performance reports.
  • Analyze metrics to identify trends, issues, and opportunities for improvement.
  • Provide management with insights on productivity, error rates, and process bottlenecks.


Qualifications:

  • Bachelor’s degree in Business Administration, Finance, Banking, or a related field.
  • Minimum 3–5 years of experience in operations within a financial technology (fintech), banking, or lending environment.
  • At least 1–2 years of supervisory or team lead experience preferred.
  • Strong understanding of loan processing workflows, credit assessment, and disbursement procedures.
  • Familiarity with online lending systems, CRM tools, and KYC/AML protocols.
  • Excellent leadership, communication, and problem-solving skills.
  • High attention to detail, integrity, and accountability.


Key Competencies

  • Operational excellence and process management.
  • Team leadership and performance management.
  • Risk awareness and compliance mindset.
  • Analytical and data-driven decision-making.
  • Customer-centric and results-oriented.


Performance Metrics (KPIs)

  • Processing accuracy and turnaround time.
  • SLA and compliance adherence.
  • Team productivity and engagement levels.
  • Customer satisfaction and issue resolution rate.
  • Audit and quality assurance results.


Lending Operation CycleStreamline OperationsRegulatory ComplianceEvaluación de RiesgoExperiencia del ClienteServicio de clienteHabilidades analíticasreporting skillsTech & System LiteracyDecision-MakingEthical Judgment
Preview

Cyrene Joyce Del Rosario

HR OfficerRBT Consulting Corporation

Responder Hoy 2 veces

Ubicación laboral

Ortigas Center. Ortigas Center, Pasig, Metro Manila, Philippines

Publicado el 10 December 2025

Recordatorio de seguridad del jefe

Si la posición requiere que trabajes en el extranjero, por favor ten cuidado y ten cuidado con el fraude.

Si encuentras a un empleador que tiene las siguientes acciones durante tu búsqueda de empleo, por favor repórtalo inmediatamente

  • retiene tu ID,
  • requiere que usted proporcione una garantía o recoja la propiedad,
  • le obliga a invertir o recaudar fondos.
  • recauda beneficios ilícitos,
  • u otras situaciones ilegales.
Tips
×

Some of our features may not work properly on your device.

If you are using a mobile device, please use a desktop browser to access our website.

Or use our app: Download App