The Operations Manager position leads and oversees daily profitability and functionality of all stores, ensuring they function effectively and efficiently while maintaining superior product quality, trained workforce, continual improvement and excellent customer service. The Operations Manager is directly responsible for leading staff productivity, managing resources, optimizing process workflow, implementing basic control procedures, ensuring adherence with safety, quality and regulatory standards, and supporting business growth. This role drives company’s financial performance and ensuring the long-term planning for the success and sustainability of both corporate-owned and franchise-run bakeshop operations.

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• With experience in the food and beverage industry, with at least 3 years in a managerial role, preferably in bread and pastries or food manufacturing.
• Strong leadership and team management skills, with the ability to foster a high-performing and collaborative work environment.
• Proficiency in financial management and inventory control systems.
• Solid understanding of health, safety, and food hygiene regulations.
• Excellent communication skills with the ability to handle multiple responsibilities efficiently.
• Problem-solving and decision-making skills to address operational challenges effectively.
• Strong analytical skills for evaluating store performance, budgets, and market conditions.
• Knowledgeable in labor laws and personnel management.