Operations Manager for Awesome CX by Transcom - Davao

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be an Operations Manager for our Awesome CX by Transcom Davao site. This role will focus on the profit and growth of his/her business area through employee performance management, service delivery and client interaction.

Join our Awesome CX by Transcom Family as an Operations Manager

• Attend internal meetings with other staff of the contact center
• Directly responsible for all communication with and support of Team Leaders
• Pursue communication with Clients that have been allocated to the Operations Manager’s responsibility
• Plan and implement expansions to current business
• Grow revenue from existing clients and participants in securing new business as well as facilitate internal & client business reviews
• Ensure clients satisfaction through continuous business improvements
• Strategic alliance with client’s marketing strategy, knowledgeability of clients’ culture, legislation regulations, and market trends

• Proven leadership experience as Senior Operations Manager in BPO or customer experience operations
• Strong analytical, strategic planning, and team management skills
• Excellent communication and decision-making abilities
• Experience in managing vendor partnerships and client relationships to ensure service delivery excellence