SMS Global Technologies, Inc. Business Process Specialist

Business Process Specialist

SMS Global Technologies, Inc.

€301-377[Mensual]

Hibrida - Pasig<1 Yr ExpBaceleroTiempo completo

Descripción del trabajo

Beneficios

Beneficios Mandados del Gobierno
Pago del mes 13
Tiempo de apagado y abandono
Salir por enfermedad, Salida por vacío

Descripción

Ensures customer satisfaction through timely and quality delivery of projects
Be actively involved with the operational delivery (e.g., BRS, Super User Training, User Acceptance Testing, End-to-End Testing, End User Training, Pre Go Live and Post Go Live Support)
Perform functional demo of the system and facilitate discussion of workflow and identification of gaps together with our technology partner (as-is process in the system vs. desired process of the client)
Work with our technology partner and client in documenting business requirements, test scripts, and user guide
Directly coordinate with vendors and monitor resolution of issues raised during testing to ensure that it is resolved within the agreed SLA
Conduct knowledge transfer to Customer Support and Managed Services Team at the end of the project implementation
Provide input for technical documentation in written form, including procedures/MOP, RCA, or ICAR for incident reports and technical descriptions as part of knowledge database for new issues that may arise
Report weekly on the tasks done and plan for the following week

Requisito

Graduate of a 1-3-years course (Bachelor's degree in ECE, IE, COE, IT, Computer Science or relevant field)
at least 1 year of experience

Tecnológico

Preview

SMS Global Technologies, Inc.

HR RepresentativeSMS Global Technologies, Inc.

Activo hoy

Ubicación laboral

SMS Global Technologies, Inc.. Penthouse East Tower Philippine Stock Center Exchange 1605, Exchange Rd, Ortigas Center, Pasig, Kalakhang Maynila, Philippines

Publicado el 02 September 2025