Job Title: Operation Specialist

Location: Jakarta, Indonesia (Onsite)

Location: Philippines (Remote)

Type: Full-time

Key Responsibilities:

1. Agency & Host Recruitment

• Source and attract a wide variety of agencies and hosts through online channels, communities, and targeted outreach.

• Evaluate the potential and capacity of each agency based on performance criteria (scale, activity, commitment, etc.).

2. Onboarding & Training

• Conduct detailed training sessions for new agencies, ensuring they fully understand operations before launching.

• Provide hands-on support to all new agencies for at least their first month of activity.

3. Relationship Management & Support

• Regularly check in and respond to questions or issues raised by agencies/hosts.

• Prioritize issues based on urgency and provide quick, efficient solutions.

• Handle unexpected or sensitive cases with discretion and adaptability.

4. Data Management

• Change and update accurate operational data to support tracking and decision-making.

• Ensure careful and precise handling of all management-related records.

5. Market Research & Competitor Analysis

• Monitor trends, features, and policies of competing platforms (e.g., agency systems, monetization methods, events).

• Provide comparative insights to improve app offerings and attract users and hosts.

6. Performance Evaluation

• Analyze the performance and growth of managed agencies to identify opportunities and provide timely support.

• Create a sense of connection, trust, and motivation between you and your agencies.

7. Cross-Functional Collaboration

• Work closely with internal teams (Product, Marketing, Operations) to align partnership strategies and initiatives.

Requirements:

• 1+ year of experience in business development, agency management, community operations, or similar roles (experience in 1v1 chat/voice room apps is a big plus).

• Strong interpersonal and communication skills, with a customer-first mindset.

• Organized and detail-oriented, with good multitasking and time management abilities.

• Self-driven, curious, and eager to take ownership of your work.

• Fluent in English

• Must have your own equipment for work (laptop, phone)

Please refer to job description.