A Non-Voice Account Job involves resolving customer issues and managing tasks primarily through written communication (email, chat, tickets) or data entry, focusing on accuracy, problem-solving, and efficient system updates, rather than phone calls, requiring strong English skills, attention to detail, and computer proficiency. while A Voice Account Job Description involves handling customer interactions (inbound/outbound calls) for inquiries, complaints, or sales, requiring strong communication, problem-solving, and product knowledge to resolve issues, provide solutions, meet targets, and maintain customer satisfaction, often within a BPO or call center setting.