Customer Service Representative – Non-Voice

Metro Manila | Onsite

We are expanding and looking for Customer Service Representatives in Metro Manila. Join our team and enjoy a competitive salary of up to ₱25,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices provide easy access, offering a stable and rewarding BPO career, just like many of our current team members who chose to grow with us.

Job Description

We are hiring Non-Voice Customer Service Representatives to handle customer inquiries through chat, email, or messaging platforms. Deliver professional assistance without using the phone.

Responsibilities:

• Respond to customer inquiries via chat or email
• Provide accurate information about products, services, or accounts
• Resolve issues efficiently and professionally
• Document all interactions in the system
• Escalate complex concerns to supervisors
• Maintain quality, productivity, and customer satisfaction metrics

Schedule & Training:

• Shifts include nights, weekends, and holidays
• Paid training on non-voice processes and platforms

Requirements:

• High School or Senior High School graduate (College preferred)
• Strong written English communication
• Detail-oriented, solution-driven, and customer-focused
• Basic computer skills and multitasking
• Willing to work onsite in Metro Manila