Network Operations Engineer

As part of our continued expansion, we are on the lookout for Network Operations Engineers (IC2-G4) to join our growing network team based in Manila, Philippines. The successful individual will join the global team currently spread across Europe, Asia/Pacific & North America.

This position will have a primary focus of the management, support and day-to-day operation of the Continent8’s (C8) Global IP/MPLS Backbone Infrastructure. The C8 global backbone network spans North America, South America, Europe and Asia, enabling all of our Cloud, Network and Security products and services.

As a Network Operations Engineer, you will be responsible for:

• The operation of the C8’s highly available Global IP/MPLS Backbone built on Juniper MX Routers and EX switches
• The management of all IP Transit and Internet Peering routing
• The network connectivity and routing of customer traffic into C8’s DDoS Platform
• The operations of C8’s corporate networks including Cisco Nexus switches, A10 Load Balancers, Cisco and Juniper Legacy Firewalls
• The operation of managed customer network infrastructure including Cisco ASA Firewalls, Cisco, Juniper, Dell and HP switches
• The provisioning and termination of all customer networks services including IP Transit (IPT), MPLS L3VPNs, MPLS L2Circuits, Cloud Connect (CC) over MPLS L3VPNs/L2Circuits to 3rd Party Cloud Providers
• Managing planned and routine maintenance activities
• Making recommendations and providing technical guidance to solve business problems and improve network availability for customers.
• Providing the escalation point for Level1 NOC teams in the resolution of customer service incidents and outages
• Participating in various technology projects on both internal platforms and external customer platforms
• Providing guidance and work leadership to less-experienced operational & support staff
• Monitoring of network availability and performance in order to minimize downtime and optimize routing within each of our regions and to/from the internet
• Creating and maintaining documentation and wiki’s
• Creating runbooks in order to improve simple, repetitive tasks and processes to increase velocity and quality of the delivery of customer services
• Working with our software teams in defining tools to improve automation and enable infrastructure, configuration and administration scaling at volume.
• Provide day-to-day support of the C8 Global Backbone between 23:00 and 07:30 UTC/GMT
• Participate in an on-call schedule providing Network Level2 support out of hours cover

• 3-5 years’ experience of working in a network support position, either operational or deployment and experience with Juniper network infrastructure
• Extensive knowledge of IP Networking protocols BGP, OSPF, MPLS, VRRP, etc and hands-on experience managing large international networks
• Experience of working on a large network with multiple internet peering points using BGP with multiple autonomous systems
• Experience and practical knowledge of network automation practices using Ansible playbook and Python programming is a bonus.
• Familiarity with Networking Monitoring and Management Tools (Cacti, MRTG, Prometheus, etc).
• Comfortable working with ambiguous or vaguely defined challenges in finding technical solutions
• Excellent organizational and communication skills
• Strong technical and problem-solving skills with the ability to work under pressure
• Industry recognized certifications such as CCNA/P, JNCIA/P, JNCIE, and DEV-NET are desired