Company: Equicom Services, Inc.

The Merchant Services Assistant offers the AUB Paymate (WeChat & Alipay) to potential merchants. The AUB Paymate is a mobile application and web-based platform that allows both face-to-face or e-commerce transactions, including WeChat, Alipay, UnionPay, among others. The role involves selling, documentation, and marketing of Paymate services to merchants.

Qualifications

• College Level or at least with experience in Sales (1 year or more)
• Excellent typing skills – Typing speed of 30 WPM or greater; 98% accuracy
• High regard for confidentiality and attention to detail
• Flexible / adaptable to changes (e.g., change of shift schedule, etc.)
• Possesses multi-tasking skills
• Excellent verbal and written communication skills
• No derogatory record from previous employment
• Analytical and problem-solving skills

Duties and Responsibilities

1. Paymate Applications & Documentation

• Accomplishes the procedures for Paymate applications
• Receives, prepares checklists, prints out, and acknowledges documents
• Completes required documents and creates BAP/NFIS
• Encodes information in Teller 360 as reviewer
• Calls / sends emails for incomplete documents and verification of contact details
• Sends application status updates to source via email or calls
• Responds to branch, sales, and merchant inquiries
• Assists with completion of Alipay merchant accounts with failed status
• Uploads business certificates (DTI, SEC Registration) and Excel files to relevant portals
• Requests GCash and Grab online setups, QR strings, and integration
• Collates merchant/outlet details including branch info, MDR, MID, contact information, and website
• Submits documentation, onboarding reports, and status updates to MVS and relevant teams

2. Merchant Follow-Up & Reporting

• Provides updates on Paymate status reports, Botty reports, GCash Glife reports
• Assists with Shopee Enrollment and API integration
• Scans and archives merchant documents
• Submits weekly, monthly, and summary reports of merchant applications, sales, and onboarding
• Maintains updated lists of merchants in Paymate, Liquid Pay, and Hello Money portals
• QA checks merchant folders and ensures safe keeping and archiving

3. Coordination & Liaison

• Liaises with Onboarding Teams for MID Botty, GCash, and Shopee integrations
• Sends updated merchant information to relevant internal and external teams
• Assists with notarization of merchant agreements and inserts notarized MOAs into merchant applications
• Follows up on MC inactive accounts and completes merchant details

4. General Administration

• Checks all merchant details in Paymate portal and applications
• Ensures compliance and proper completion of availed implementation types
• Coordinates with internal teams for smooth processing and onboarding of merchants