Job Objective:

To ensure that all departments within the Rooms Division operate efficiently, profitably, and in alignment with the objectives, performance metrics, and quality standards set by Dusit Hotels and Resorts.

Key Responsibilities:

Sales & Marketing

• Develop and implement strategic marketing programs for guestroom sales.
• Collaborate with Marketing and Revenue teams on strategy and product development.
• Lead staff incentive programs (e.g., upselling, cross-selling) to optimize revenue.
• Ensure compliance with Dusit brand standards across the division.
• Conduct market analysis and competitor benchmarking.

Budgeting & Cost Control

• Prepare, manage, and control the division’s annual budget.
• Monitor costs and implement preventive measures to maintain profitability.
• Recommend budget amendments as necessary with appropriate approvals.

Forecasting

• Deliver monthly and annual room revenue forecasts.
• Analyze market trends and tourism developments with key stakeholders.
• Maintain consistent, data-driven forecasting practices.

Administration

• Develop and execute the division’s Business Plan.
• Conduct regular divisional meetings and participate in cross-departmental initiatives.
• Submit timely reports and documentation for strategic planning and operations.

Employee Relations

• Foster a culture of training, development, and performance excellence.
• Enforce the hotel's Code of Discipline and promote strong communication within teams.
• Collaborate with HR on personnel matters and team engagement.

Operations

• Supervise Front Office, Housekeeping, and other assigned departments.
• Drive service excellence through operational policies, service standards, and inspections.
• Handle guest feedback and ensure swift resolution of complaints.
• Coordinate with Engineering and Security on preventive maintenance and safety planning.
• Escort VIP guests and monitor Lobby operations for optimal guest experiences.

• Bachelor's degree: in Hospitality Management or related field is often preferred.
• Extensive experience: in hotel management, particularly within the Rooms Division, is crucial.
• Strong leadership and interpersonal skills: to manage and motivate a team.
• Excellent communication and problem-solving abilities.
• Financial acumen: to manage budgets and understand key performance indicators.
• Knowledge of hotel operations, guest service standards