As a Communication and Soft Skills Trainer, you will be responsible for:

• Designing, developing, and delivering training modules focused on communication, customer service, and soft skills for BPO professionals.
• Conducting needs assessments and tailoring training programs to align with organizational requirements.
• Facilitating engaging and interactive classroom or virtual training sessions to enhance learner engagement and knowledge retention.
• Coaching and mentoring employees and leaders to improve communication effectiveness and customer experience.
• Evaluating training effectiveness through assessments, feedback, and performance metrics.
• Collaborating with operations, quality, and leadership teams to ensure training initiatives directly support business goals and client requirements.
• Continuously updating training content to reflect industry best practices, especially in the mortgage and financial services domain.

Cebu – Onsite

Compensation & Benefits

• ₱35,000 – ₱50,000 / month gross
• HMO with 1 free dependent (effective upon onboarding)
• Life Insurance (upon onboarding)
• 10 Sick Leaves & 10 Vacation Leaves annually

Qualifications

• At least 5 years of experience in training within the BPO industry
• Strong background in module creation and curriculum design
• With mortgage training experience (preferred/required)
• Proven track record in coaching and mentoring teams for performance improvement
• Excellent communication, facilitation, and interpersonal skills
• Ability to start ASAP