·      Assist-end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence.

·      Over-all responsible for the management, maintenance and provides technical support via onsite, phone, email and or remote on hardware and software issues, network diagnostic and repair.

·      Must be able to coordinate with Senior Technical Support Engineer and Team Leader on any critical technical issues.

·      Ensure all tasks are updated and documented including troubleshooting and resolutions steps prior closing.

·      Checking of end-user log

·      Must be able to escalate tickets with dependencies to respective towers/ group to resolve the concerns of end user.

·      Walkthrough staff or clients through series of actions to resolve issues.

·      Take ownership of assigned incident tickets and resolve within the agreed service level and targets.

·      Proactively update end users with regards to their request.

·      Ability to perform root cause analysis and technical reports for issues involving desktop environment.

·      Asset Management.

·      Analyze and respond to issues and develop resolutions in a timely manner.

·      Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.

·      Take full responsibility and the required action for the assigned tasks.

·      Meet and adhere to attendance requirements based on Service Level Agreement

·      Meet and exceeds KPI targets set by the client.

·      Delivers quality, productivity, and compliance KPI/ SLA reports on daily, weekly, and monthly reports.

·      Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.

• can start ASAP
• Willing to work onsite