• We are seeking a Technical Support Specialist to provide high-quality support for our clients' technical issues.
• The ideal candidate is a proactive problem solver with strong communication skills, capable of troubleshooting hardware, software, and network issues.

Educational Attainment Required:

• Bachelor’s degree in Industrial IT, Information Technology (IT), or a related field (preferred but not required).

Previous Experience Desired:

• At least 1-3 years in machine troubleshooting, technical support, or maintenance (fresh graduates are also welcome)
• Experience with remote technical support
• Experience providing online or remote technical assistance
• Knowledge or Familiarity with preventive maintenance and calibration procedures
• Ability troubleshooting or resolve complex technical issues efficiently

Special Qualifications (if any):

• Knowledgeable in troubleshooting machines, networks, software, and hardware
• Experienced in remote support via phone, email, or chat
• Knowledgeable in preventive maintenance and calibration procedures
• Skilled in machine calibration and performance testing
• Familiar with technical documentation and service reports
• Proficient with diagnostic tools and software
• Strong problem-solving, analytical, and communication skills
• Able to work independently and manage multiple tasks
• Detail-oriented with strong documentation and reporting skills
• Well-organized with effective time management
• Flexible for on-site work, shifting schedules, overtime, weekends, or travel