Service Desk Transformation Consultant

Bravissimo Resourcing Inc.

€1.6-2K[Mensual]
Hibrida - Ciudad de QuezonExp de Yrs 5-10BaceleroTiempo completo
Compartir

Descripción del trabajo

Beneficios

  • Reconocimiento y Recompensas de Empleados

    Incentivos

  • Beneficios Mandados del Gobierno

    Pago del mes 13, Fondo Pag-Ibig, Vacaciones pagadas

  • Seguro de salud y bienestar

    HMO

  • Tiempo de apagado y abandono

    Salir por enfermedad, Salida por vacío

Leer más

Service Desk Transformation Consultant

Bravissimo Resourcing Inc. | Hybrid | Quezon City


We are seeking an experienced and visionary Service Desk Transformation Consultant to drive significant process, technology, and service model enhancements for our Service Desk accounts. The ideal candidate will leverage deep IT Service Desk experience, consulting expertise, and cutting-edge AI knowledge to design and implement innovative automation and transformation solutions.


Key Responsibilities

  • Lead and execute transformation roadmaps for Service Desk accounts, focusing on process optimization and technology integration.
  • Design and architect automation solutions, including the integration of emerging technologies like Generative AI and Machine Learning.
  • Serve as a subject matter expert, effectively communicating complex AI concepts and transformation strategies to both technical and non-technical stakeholders and cross-functional teams.
  • Support Presales and Solutioning activities by contributing expertise on next-generation service desk models.


Qualifications:

  • Experience in transformation and solutions for Service Desk accounts
  • At least 6-8 years experience in IT Service Desk in BPO
  • Prior consulting and automation experience is a must
  • Presales/solution experience will be an added advantage
  • Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.
  • Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders
  • Applicants must be willing to work in Eastwood, Libis QC.
  • Hybrid setup but will depend on business requirements.
  • Applicants should be flexible in working hours.
  • Must possess at least a Bachelor's/College Degree, preferably in IT field.


Work setup: Hybrid (3x onsite 2x WFH, depending on the business requirement)

GenerativeAIAprendizaje automáticoNatural Language ProcessService Desk
Preview

Mary Sol Villamonte

HR Officer Bravissimo Resourcing Inc.

Responder Hoy 4 veces

Ubicación laboral

Eastwood Ave. Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines

Publicado el 04 December 2025

Recordatorio de seguridad del jefe

Si la posición requiere que trabajes en el extranjero, por favor ten cuidado y ten cuidado con el fraude.

Si encuentras a un empleador que tiene las siguientes acciones durante tu búsqueda de empleo, por favor repórtalo inmediatamente

  • retiene tu ID,
  • requiere que usted proporcione una garantía o recoja la propiedad,
  • le obliga a invertir o recaudar fondos.
  • recauda beneficios ilícitos,
  • u otras situaciones ilegales.
Tips
×

Some of our features may not work properly on your device.

If you are using a mobile device, please use a desktop browser to access our website.

Or use our app: Download App