The HR Operations Manager develops and implements new or changed HR policies and maintains company’s HR systems. The ultimate goal is ensuring the Company’s HR front-end and back-end operations run smoothly, deliver excellent results and remain cost-effective.

• Manage the operations scope of HR services delivered for the respective entity or business, inclusive of internal teams and external HR service providers

• Ensure alignment of delivery to strategic objectives of HR and business

• Leads the Human Development practices and objectives that provide an employee-oriented, high performance culture emphasizing empowerment, quality, productivity, and ongoing development

• Supports the HR Payroll and Hire to Retire teams which are responsible for providing frontend HR services to business operations

• Involved in helping business functions needs in areas such as recruiting, training, onboarding, employee data management, compensation

• Setting of objectives, goals, and metrics and KPIs for monitoring effective performance and process delivery

• Overall in charge of HR Service delivery for client, provide end-to-end HR outsource support for the following offerings: Resourcing, Payroll, HR Contact Centre, Global Mobility, HR Services, HRIS and Learning & Development and Design and Development

• Leads and implements process improvement initiatives and transition/migration projects

MINIMUM RELEVANT EXPERIENCE

• Minimum of 10 years of Human Resources experience across multiple facets, with at least 5 years in shared services operations

• Implemented program that scale across OpCos and geographies

• Implemented HR transition and/or transformation initiatives with extensive project management experience

• Extensive stakeholder management experience

• Develop initiatives aligned with business goals and budget

• Identify operation issues, recommends and implements strategies to resolve problems

• Convey strategic vision in a way that energizes other team members and partners

• In-depth knowledge of HR Technologies, including but not limited to HR Information Systems, Recruitment, Payroll, Learning Management System, etc. Knowledgeable in SAP SuccessFactors preferred

• Experienced in leading initiatives company-wide or across business units (i.e. HR Policies, HR Portal, and process and data migration, etc.)

• Develop initiatives aligned with business goals and budget

• Identify operation issues, recommends and implements strategies to resolve problems

• Convey strategic vision in a way that energizes other team members and partners

• In-depth knowledge of HR Technologies, including but not limited to HR Information Systems, Recruitment, Payroll, Learning Management System, etc. Knowledgeable in SAP SuccessFactors preferred

• Experienced in leading initiatives company-wide or across business units (i.e. HR Policies, HR Portal, and process and data migration, etc.)

Please refer to job description.