What is the job? 

Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – As the F&B Hostess, you’ll show around food and beverage outlets in a timely manner, helping guests to have memorable experiences whenever and wherever they dine.

Your day-to-day: 

• Meet and greet all guests and potential guests, at the front of the F&B outlet by ensuring the following:
• Ensure the F&B outlet is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
• Ensure F&B outlet operating equipment is clean and in working order
• Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy.
• Welcoming guests to the F&B outlet
• Being attentive to guest’s requests
• Escort guests to their preferred table or reserved table and seat guests according to F&B outlet standards
• Manage reservations and document in the Reservation book according to F&B outlet standards
• Train waiter staff and bus staff in hostess standards
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
• Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
• Receive guest payments and process transactions as outlined in the cash and charge procedures as needed
• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
• Maintain responsibility of cleanliness of hostess stations, all menus and drink menus
• Assist with food & beverage service
• Maintain detailed knowledge of menu, including daily specials
• Ensure tables are cleared quietly and efficiently
• May assist with other duties as assigned

Accountability

• Completion of daily operational tasks

What we need from you? 

• Basic reading and writing. Food service experience with general knowledge of restaurant operations preferred. Must be at the minimum age to serve alcohol in line with any local legislative requirements.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.