Work Setup: Onsite

Location: Bonifacio Global City, Taguig

Shift : Mid Shift

Industry: Health Care

Responsibilities:

• Support the patient journey by handling administrative duties such as booking appointments, updating patient records, and liaising with referrers.
• Ensure accuracy of data input into patient administration systems and maintain up-to-date records.
• Manage patient calls effectively by identifying needs, providing first-time resolution, and communicating relevant information clearly.
• Escalate issues as necessary while maintaining high standards of service.
• Adhere to data protection, confidentiality, and quality assurance measures in line with healthcare standards.
• Maintain accurate reporting and contribute to continuous service improvement.
• Build and maintain strong relationships with patients, referrers, and internal teams to ensure a positive patient experience.

Qualifications & Experience:

• Minimum 2 years Experience in data processing, entry, or analysis roles, with the ability to manage large volumes of information accurately.
• Strong communication skills, both verbal and written, with a professional and empathetic approach to patient interaction.
• Background in customer or patient service, handling queries effectively and sensitively.
• Proficient in Microsoft Office, particularly Excel, and comfortable working with multiple systems.
• Strong attention to detail, organization skills, and ability to multitask in a demanding environment.
• Flexible to work in a weekly shift pattern as required.