Job Title: Office Staff – Online Marketplace Support

Employment Type: Full-time

We are looking for a reliable and proactive Office Staff to join our team and help manage our online marketplace operations. The role involves handling customer interactions, maintaining product listings, and supporting day-to-day online business activities.

• Answer online inquiries from customers in a timely and professional manner
• Upload, edit, and manage product listings on different online marketplaces
• Assist in processing and monitoring online orders
• Call customers for order confirmations and offer additional products/services when applicable
• Coordinate with the team to ensure smooth marketplace operations
• Perform other related tasks that may be assigned to support the business

• At least a High School Graduate / College level or Graduate
• Basic knowledge of online marketplaces (Shopee, Lazada, FB Marketplace, etc.) is an advantage
• Good communication and customer service skills
• Computer literate and comfortable with online platforms
• Organized, detail-oriented, and willing to learn
• Can work with minimal supervision

Education & Experience

• At least High School Graduate / Vocational Course / College Level or Graduate
• Experience in e-commerce, customer service, or office work is an advantage

Technical Skills

• Proficient in using computers and mobile apps
• Familiar with online marketplaces (Shopee, Lazada, Facebook Marketplace, etc.)
• Knowledge in MS Office / Google Workspace (Word, Excel, Sheets)
• Basic photo editing (for product uploads) is a plus

Communication Skills

• Good verbal and written communication skills (English & Filipino)
• Comfortable in answering online queries and making customer calls

Work Traits

• Organized and detail-oriented
• Can multitask and work efficiently with minimal supervision
• Proactive and willing to learn new online tools/platforms
• Honest, reliable, and with a positive work attitude