Job description

As a Documentation Specialist (Visa), you’ll be on the frontlines of ensuring our clients’ travel documentation is handled smoothly, accurately, and efficiently. You’ll provide expert visa consultation, liaise with embassies and government agencies, and ensure proper documentation management while upholding the highest data privacy standards.

Work Arrangement:

• Onsite (Malate, Manila)
• Schedule: Monday to Saturday: 8:30 AM – 5:30 PM

Key Responsibilities

• Provide visa consultation for various visa types, such as but not limited to: tourism, business, work, and student visas
• Handle phone-in, online, and walk-in inquiries regarding embassy and Visa Application Center requirements
• Schedule appointments and facilitate personal appearances for embassies and relevant government agencies
• Evaluate and verify travel documentation for visa, passporting, and immigration purposes
• Prepare and monitor reimbursements, invoices, and official receipts related to assigned embassies
• Notify and coordinate with clients regarding visa releases via email, phone, and SMS
• Liaise with embassies as necessary and organize document release coordination
• Ensure proper documentation filing and compliance with data privacy standards
• Act as Liaison Officer when needed.

What We’re Looking For

Qualifications:

• College graduate or at least 5 year of experience in handling travel documentation
• Hands-on experience dealing with various types of visas across multiple country embassies
• Strong knowledge of documentation procedures, especially for Asia, U.S., Middle East, Canada, Australia, Schengen and New Zealand visa applications

Required Skills & Competencies:

• Excellent oral and written communication skills
• Strong attention to detail and documentation accuracy
• High-level interpersonal and customer service skills
• Problem-solving and negotiation skills
• Ability to manage multiple tasks under tight deadlines

Special Note

As part of this role, you will handle sensitive personal information. Upholding the principles of transparency, legitimate purpose, and proportionality is a key requirement.

Please refer to job description.