ZigZag is looking for a Data Entry Specialist to join our team! 

*You must be willing to work in a US timezone 

*Full-time remote 

About The Role: 

This role is responsible for completing high-volume, repetitive operational tasks that keep our Support function running smoothly. This role primarily focuses on processing delete account requests and actioning other low-complexity, repeatable workflows that require accuracy, speed, and consistency.

What You'll Do:

• Delete Requests
• Action all incoming delete account requests end-to-end using established internal processes.
• Validate account details and ensure all required criteria are met before processing.
• Maintain accurate logs and internal notes for each deletion.
• Repetitive / Low-Level Support Tasks
• Complete high-volume, low-complexity tickets such as:
• Simple data updates
• Basic account resets
• Routine admin actions
• Template-based responses
• Follow defined macros, SOPs, and workflows with a high degree of accuracy.
• Quality and Compliance
• Ensure all actions are completed in line with privacy, data security, and internal compliance requirements.
• Flag any potential anomalies or edge cases to the Tier 2 team or Support Lead.
• Productivity and Workflow Management
• Manage a steady queue of repeatable tasks and deliver consistently high throughput.
• Surface process gaps or improvement opportunities when repetitive tasks can be further automated or streamlined.
• Success Metrics
• High daily throughput of delete requests and repetitive tasks.
• Accuracy and zero errors in account deletion handling.
• Low reopen rate or follow-up volume for completed tasks.
• Consistent adherence to turnaround time expectations.

What You'll Bring: 

• Proven experience in a similar role in a tech/SaaS environment and industry 
• Strong attention to detail.
• Comfortable with repetitive work and maintaining accuracy at scale.
• Reliable, consistent, and able to follow structured processes.
• Basic technical literacy with support tools like Zendesk, Stripe, RevOps platforms, or internal admin dashboards.
• Ability to flag unclear cases rather than guess