Description

• Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Communicate effectively with customers via phone, email, and live chat.
• Document customer interactions and maintain accurate records in the database.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Stay updated on product knowledge and company policies to assist customers effectively.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 0–2 years of experience in customer support or a related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience, empathy, and problem-solving abilities.
• Working Conditions: Ability to work in a fast-paced environment.