About Penbrothers:

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

:The client is an online design platform that helps entrepreneurs and businesses create logos, websites, business cards, social media and other designs. If you're excited by a fun, dynamic, high-performance work environment, this is a unique development opportunity to work in a fully remote-based position and enjoy great perks and fantastic colleagues

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About the Rol

e:As a Customer Support Specialist (Print Services) , you will be instrumental in ensuring the seamless processing and ultimate satisfaction of our global customer base's print orders. You will serve as a key point of contact, guiding customers through the order fulfillment process, from initial design review and customization to final production and delivery. This role offers a dynamic opportunity to blend your customer service acumen with your pre-press or design knowledge to deliver exceptional experiences within our growing print service

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What you’ll

• do:Proactively engage with customers who have ordered printing services to gather all necessary information for product customizati
• on.Prepare digital files for a diverse range of print products, including business cards, mugs, caps, flyers, and stickers, ensuring they meet production specificatio
• ns.Efficiently manage and implement customer-requested revisions to designs, prioritizing customer satisfaction before finalizing and sending files to pri
• nt.Accurately set up printing parameters and coordinate appropriate shipping methods based on customer requiremen
• ts.As needed, address inbound inquiries via email and phone from customers regarding our general products and servic
• es.Provide support via email and phone to designers who require assistan
• ce.Actively participate in sales efforts to identify opportunities for upselling or cross-selling additional products and services to our printing custome
• rs.Contribute to the ongoing improvement of the client’s offerings by identifying and communicating valuable customer feedback and potential enhancemen

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Job requirem

entsWhat You Br

• ing:Customer Focus: A strong customer service orientation with excellent written communication skills and professional etiquette, particularly in a non-voice, email-based environm
• ent.Pre-press or Design Aptitude: While intermediate Adobe Illustrator and Photoshop skills are preferred, relevant pre-press experience or a foundational understanding of design principles is highly val
• ued.Familiarity with design software is a p
• lus.Communication Proficiency: Proven ability to communicate clearly and effectively in written Engl
• ish.Experience communicating with international customers (US, AU, UK, Canada, etc.) is a significant advant
• age.Technical Familiarity: Comfort with using CRM systems (ideally Freshdesk), internal communication platforms (like Slack), and standard office software (Microsoft Word, Excel, Google Sheets, Google Do
• cs).Work Ethic and Proactivity: A proactive approach to problem-solving, the ability to work independently, and a demonstrated commitment to providing exceptional service in a remote work environment with reliable internet and po
• wer.Schedule Flexibility: Willingness to work a fixed schedule that may include the possibility of a night shift and/or an offset week to align with operational ne
• eds.The work schedule will follow Philippine holidays and operate within the Philippine Time Zone (P

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What You’ll

Get:At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic compa

• nies.Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experi
• ence.Employee as our biggest asset: We are genuinely invested in our people’s career and wel
• fare.Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own
• home.Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on gr

Please refer to job description.