Job Title: NetSuite / ERP Customer Support Specialist

Location: Hybrid (WFH/On-site but should be based in Cebu or willing to relocate)

Employment Type: Full-Time

We’re looking for a proactive and customer-focused individual to join our team as a NetSuite/ERP Customer Support Specialist. In this role, you'll assist clients in resolving functional and technical issues, support day-to-day ERP operations, and help ensure customer success across various industries.

Whether you’re just starting out or bring years of ERP experience — we welcome all levels of applicants who are eager to grow and support customers using NetSuite or other ERP platforms.

Key Responsibilities

• Respond to customer support tickets and inquiries via email, chat, or call
• Troubleshoot ERP-related issues and escalate as needed
• Assist with user configuration, basic workflows, and data troubleshooting
• Document known issues and solutions in the internal knowledge base
• Collaborate with consultants and technical teams for deeper problem resolution

Qualifications

• Strong communication and customer service skills
• Ability to learn ERP/NetSuite functionality quickly
• Any experience in business systems (ERP, CRM, accounting software) is a plus
• Fresh graduates, career shifters, and experienced professionals are encouraged to apply

A plus!

• Experience using or supporting NetSuite, SAP, Oracle, or similar systems
• Familiarity with finance, supply chain, or sales processes

Join us if you're curious, collaborative, and ready to help clients succeed!

Please refer to job description.