CSR Team Leader

Accentline Inc.

Urgente
€218-291[Mensual]
En el sitio - Iloilo1-3 años de experienciaBaceleroTiempo completo
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Descripción del trabajo

Beneficios

  • Reconocimiento y Recompensas de Empleados

    Bono de rendimiento

  • Beneficios Mandados del Gobierno

    Pago del mes 13, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS

  • Seguro de salud y bienestar

    Seguro de salud

The CSR Team Leader plays a key role in supervising, guiding, and supporting a team of Customer Service Representatives. This position ensures high-quality customer interactions, efficient service delivery, and the achievement of performance targets while fostering a productive and positive work environment.


What You Will Be Doing

  • Lead, mentor, and motivate a team of Customer Service Representatives to meet and exceed performance goals.
  • Monitor daily operations to ensure adherence to service standards, policies, and procedures.
  • Prepare and analyze daily, weekly, and monthly performance reports.
  • Identify skill gaps and recommend appropriate coaching or training interventions.
  • Communicate trends, issues, and improvement opportunities to management for strategic action.


Qualifications

  • Bachelor’s degree or equivalent professional experience preferred.
  • Minimum of 2–3 years of experience in customer service ; at least 1 year in a leadership or supervisory role is an advantage.
  • Outbound call experience is a plus
  • Strong leadership abilities with proven people-management experience.
  • Excellent communication, interpersonal, and conflict-resolution skills.
  • Strong analytical thinking and problem-solving abilities.
  • Ability to work under pressure, multitask, and manage time efficiently.


What We Offer

At Accentline Inc., we are committed to providing our employees with a supportive and collaborative work environment. We also offer HMO benefits upon regularization, along with opportunities for career growth and development.

Idioma InglésResolución de problemasJugador de equipoCentro de llamadasHabilidades organizativasServicio al clienteÉtica de trabajo fuerteHabilidades de PersonasHabilidades Interpersonales
Preview

Ariel Joseph Dela Cruz

HR OfficerAccentline Inc.

Activo en tres días

Ubicación laboral

Mt. Carmel Bldg.,, Delgado St. Iloilo City, Philippines, iloilo, Western Visayas, PH

Publicado el 01 December 2025

Reporte

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