• We are looking for a results-driven Operations Team Supervisor with a solid background in handling international voice accounts within the BPO industry. The ideal candidate will have strong leadership skills, a passion for mentoring teams, and a proven track record of driving performance and operational excellence

Key Responsibilities:

• Supervise daily operations of a team of agents handling financial-related customer service or support
• Monitor and evaluate team performance to ensure adherence to KPIs, quality standards, and service level agreements (SLAs)
• Conduct coaching, mentoring, and performance feedback sessions regularly
• Drive team engagement, motivation, and productivity through effective leadership
• Prepare and present performance reports to management and clients
• Handle escalations and support team members in resolving complex issues
• Coordinate with internal departments and external clients to ensure process alignment and service delivery
• Foster a culture of continuous improvement, accountability, and customer focus

Qualifications:

• Must be a college graduate
• 2–4 years of experience in a Team Lead or Supervisor role in an international voice BPO setup
• Strong ability to manage performance, motivate teams, and meet operational goals
• Excellent verbal and written communication skills
• Experience in client interaction and performance reporting
• Proven leadership skills: capable of mentoring, coaching, and developing team members
• Adaptable, goal-oriented, and capable of working in a fast-paced, target-driven environment