Gilas Gaming Philippines Inc. Customer Service Supervisor

Gilas Gaming Philippines Inc.

€559-639[Mensual]

En el sitio - ParañaqueExp de 3-5 YrsBaceleroTiempo completo

Permisos
Comida permitida
Beneficios Mandados del Gobierno
Pago del mes 13, Préstamo de Empleados, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS
Seguro de salud y bienestar
HMO
Tiempo de apagado y abandono
Abandonar maternidad y paternidad, Salir por enfermedad, Abandonar Padre Solitario, Permiso especial para las mujeres, Salida por vacío

Oversee customer service team to ensure high-quality support.
Train and mentor staff to enhance performance and service delivery.
Resolve escalated customer issues and complaints efficiently.
Monitor key performance metrics to drive improvements.
Develop and implement customer service policies and procedures.
Coordinate with other departments to streamline operations.
Oversee customer service teams, handle escalated issues, and ensure quality service.

Educational Qualifications: Bachelor's degree in Business Administration or related field.
Experience Level: 3-5 years of experience in customer service, with supervisory experience preferred.
Skills and Competencies: Strong communication, problem-solving, and leadership skills.
Working Conditions: Office environment, occasional stress from dealing with customer complaints.
Qualities and Traits: Empathetic, organized, and capable of motivating teams.

Idioma InglésServicio al clienteJugador de equipoSoporte de Back OfficeHabilidades Interpersonales