Customer Service Representative / Technical Support Role
Madimack Philippines
Descripción del trabajo
Descripción
- Madimack is looking for a Costumer Service Representative (Technical Support Role) who will take initiative to identify core opportunities and set clear, actionable objectives. Works independently to develop strategies, overcome challenges, and achieve goals with minimal supervision, ensuring consistent progress and success. You must be able to expertly anticipate challenges, plan strategically and consistently work towards achieving both individual and team targets. Success in the role will align with KPIs & progress reports.
- Key Responsibilities:
- The function blends technical and costumer service skills that is required to provide an effective and customer centric support.
- Clearly identify/ analyze costumers need
- Support enquiry(escalate appropriately/track/close) in a timely and well understood manner.
- Guide the costumer and provide technical context about the product features.
- Develop relationship with key customers
- Ticket handling and escalation point for product assigned
- Instrumental in technical support resolution following our process
- Track and report all costumer interactions thru tools to our CRM software tools.
- Create different documentation that will support customer service improvement and operation
- Develop and maintain knowledge of all services and equipment offered by the company
- Organize and keen on improving costumer service processes
- Provides selection and sizing of products to meet the costumer pool heating requirements. As well as other product selection.
- Contribute to Knowledge Base and FAQ's
Requisito
- Key Qualities for the Role
- Preferably with Engineering background
- Strong Customer Service background
- Ability to provide real time solutions to customers
- Ability to understand customer pain points and solve in quick times
- Ability to represent employer brand and services to customers
- Strong in building relationships with customers
- Detail-oriented and well organized
- Flexible, Friendly & empathetic
- Calm under pressure
- Effective communicator
- Efficient/Proactive
- Problem Solver
Madimack Pty Ltd, Australia
HR & Admin AssistantMadimack Philippines
Activo en tres días
Ubicación laboral
365 Rt. Rev. G. Aglipay, St, Mandaluyong, 1550 Metro Manila, Philippines
Publicado el 20 February 2025
Jobs similares
Ver másCustomer Service Representative
Neksjob Philippines€391-469[Mensual]
Hibrida - Mandaluyong<1 Yr ExpAlta/Senior High SchoolTiempo completo
Neksjob CyanSourcing Specialist
Customer Service Representative
Metacom Business Process Outsourcing€312-391[Mensual]
Hibrida - Mandaluyong1-3 años de experienciaBaceleroTiempo completo
Shayne VillaromanHR Manager
Customer Service Representative
Exccell Workforce Solutions Corp.€234-312[Mensual]
Hibrida - Mandaluyong1-3 años de experienciaDiplomaTiempo completo
Lea CuadraHR Manager
Customer Service Representative
Foundever™€234-469[Mensual]
Hibrida - MandaluyongNo se requiere ExpAlta/Senior High SchoolTiempo completo
Jennifer LopezRecruiter
Customer Care Associate
Property Company Of Friends, Inc.Negociable
Hibrida - Mandaluyong1-3 años de experienciaEdu no requeridoTiempo completo
BossHR Manager
Join Bossjob
Recordatorio de seguridad del jefe
Si la posición requiere que trabajes en el extranjero, por favor ten cuidado y ten cuidado con el fraude.
Si encuentras a un empleador que tiene las siguientes acciones durante tu búsqueda de empleo, por favor repórtalo inmediatamente
- retiene tu ID,
- requiere que usted proporcione una garantía o recoja la propiedad,
- le obliga a invertir o recaudar fondos.
- recauda beneficios ilícitos,
- u otras situaciones ilegales.