This company serve more than 30 years, it has grown to become one of the largest IT services companies in the world, They provide a wide array of services including software development, engineering, consulting, and BPO (Business Process Outsourcing). 

Position: Customer Service Team Lead

Company Industry: BPO Company

Work Location: BGC Taguig

Work Schedule: Shifting Schedules

Salary: Php44,000-Php65,000

Work Set Up: Work on site

JOB RESPONSIBILITIES:

Training new customer service team members

Effectively lead teams in duties including attrition management, performance management, career planning, and resource planning, among others.

Help team members grow by coaching them, filling in knowledge gaps, and resolving skill and will challenges.

Create and implement internal and external governance on a regular basis.

Manage user/customer escalations and devise measures to address any issues and ensure ownership until they are resolved.

College Graduate or any course

Minimum experience of 4 years with customer service in the BPO/BPM industry

3 years in the role of a Team Leader

Experience in handling a team of agent doing voice or inbound calls.

Amenable to work in shifting schedules.

Able to start ASAP

Willingness to work in rotational shifts