Intelegencia Customer Service Representative

Customer Service Representative

Intelegencia

€223-297[Mensual]

En el sitio - TarlacNo se requiere ExpDiplomaTiempo completo

Descripción del trabajo

Beneficios

Reconocimiento y Recompensas de Empleados
Bono de rendimiento, Incentivos
Beneficios Mandados del Gobierno
Pago del mes 13, Préstamo de Empleados, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS
Seguro de salud y bienestar
HMO
Beneficios Beneficios
Equipo de la empresa, Comidas gratis
Tiempo de apagado y abandono
Abandonar cumpleaños, Salir por enfermedad, Salida por vacío

Handle incoming calls, emails, or chats from customers regarding their financial accounts (e.g., balance inquiries, transaction issues, loan status, card activation).
Provide accurate information and resolve customer issues in a timely and professional manner.
Document customer interactions and update account information using internal systems.
Escalate complex issues to higher-level support or back-office teams when necessary.
Ensure compliance with company policies, procedures, and regulatory requirements.
Meet or exceed customer satisfaction and quality metrics.

At least 2 years in college or completed a vocational/short course.
With or without BPO experience (experience in financial accounts is a plus).
Good English and Filipino communication skills.
Strong problem-solving skills and attention to detail.
Willing to work onsite and on shift schedules (including weekends and holidays).

Idioma InglésServicio al clienteResolución de problemasJugador de equipoHabilidades técnicasCentro de llamadasÉtica de trabajo fuerteLiterado financieroHabilidades de Personas