Customer Service Representative -Telco Expert - Tarlac
Sutherland Philippines
Descripción del trabajo
Descripción
- Responsible for handling calls and providing customer support
- Identify and relate with various customer needs and scenarios
- Conduct issue identification and problem-solving meeting customer needs and satisfaction
- Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
- Remain updated in client and internal processes, technology applications, utilities, and products
- Utilize various internal and client based tools and applications for customer management and servicing
- Conduct data entry, documentation, and case management
- Work and partner with others within a team-based environment
- Achieve and maintain required metrics and goals
- Adhere to company policies and procedures as described on the HR Handbook
Requisito
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers, the Internet and the wireless network industry
- Good customer service, multi-tasking and problem-solving skills
- Ability to work on shifting (graveyard) schedules and weekends
- Willingness to grow more within the company by performing other duties/projects that may be assigned
- Willing to work onsite in TARLAC
Irene Nuguid
LeadSutherland Philippines
Más de diez respuestas hoy
Ubicación laboral
IT Park II, Sutherland Tarlac, IT Park II, Ninoy Aquino Monument, Highway Tibag Barangay Rd, Tarlac City, 2300 Tarlac, Philippines
Publicado el 05 March 2025
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