Location: Taguig (Onsite)

Job Description / Key Responsibilities:

• Handle inbound and outbound customer interactions related to KYC verification and account validation
• Review, verify, and update customer information in compliance with banking and regulatory standards
• Assist customers with inquiries related to account status, documentation, and verification requirement
• Ensure accurate data entry and proper documentation following financial compliance policies
• Identify and escalate potential fraud or discrepancies as needed
• Maintain high levels of customer satisfaction, quality, and productivity metrics

Qualifications:

• At least 2nd Year College Undergraduate completed
• Minimum 6 months BPO voice experience
• Background in KYC, banking, or financial accounts
• Willing to work onsite in Taguig

Recruitment Process: Online