Description

• Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Assist customers with product knowledge and troubleshooting.
• Maintain accurate customer records and document interactions in the system.
• Collaborate with team members to enhance customer experience.
• Follow up on customer inquiries to ensure satisfaction and retention.

Requirements

• Job Title: Inbound Customer Support
• Job Function: Customer Service Representative
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Qualities and Traits: Excellent communication skills, both verbal and written, with a customer-first mindset.
• Qualities and Traits: Strong problem-solving skills with patience and empathy towards customers.
• Working Conditions: Willingness to work flexible hours, including weekends and holidays as needed.