Client Profile:

One of the fastest growing IT companies not only in the Philippines but also in Canada

Position: Sr. Client Services Desk- Financial

Company Industry: BPO Company

Location: McKinley, Taguig City

Salary Offer: Php23,000-Php30,000

Work Schedule: Graveyard Schedule

Work Set Up: Work Onsite

Job Requirements:

College Degree

At least 2 years of experience in the BPO industry

Experience in Insurance, Wealth Investment Management and Financials

Willing to work on a Graveyard Shift

Amenable to work onsite in McKinley, Taguig

Can start as soon as possible

Job Responsibilities:

Support client retention and contract renewals in line with corporate goals.

Determine and satisfy client needs, conduct consultative, value-driven sales and account management conversations.

Act as the main point of contact for internal sales teams and customers

Handle billing concerns and account-related questions

Guarantee a seamless and satisfying consumer experience

Keep up-to-date data in CRM systems and accurately record all customer interactions

Work together with internal support teams to handle reporting, escalations, and ongoing process enhancements

Plan and oversee follow-up correspondence to facilitate deal closings and continuous relationship maintenance

Recruitment Process: (Online Interview)

Initial Interview

Second Interview

Final Interview

Job Offer