• Provide exceptional customer service to healthcare clients via phone, email, and chat.
• Assist patients with inquiries regarding their accounts, insurance information, and services offered.
• Resolve customer complaints and issues with professionalism and efficiency.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with healthcare professionals to facilitate a seamless support experience for clients.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1-3 years of experience in a customer service role, preferably in healthcare
• Skills and Competencies: Proficient in English language, both written and verbal
• Qualities and Traits: Strong interpersonal skills, empathy, and problem-solving ability
• Working Conditions: Comfortable working in a call center environment