• Act as the first point of contact for customers, addressing inquiries and resolving issues.
• Provide accurate information regarding products, services, and company policies.
• Handle customer complaints professionally and efficiently to ensure satisfaction.
• Maintain records of customer interactions and transactions.
• Collaborate with team members to improve customer service practices.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 6 months and up BPO experience.
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Patience, empathy, and a customer-oriented approach
• Responsibilities and Duties: Ability to manage multiple tasks and work in a fast-paced environment