Customer Renewals Specialist

Virtua Solutions Outsourcing

€529-605[Mensual]
En el sitio - Taguig1-3 años de experienciaBaceleroTiempo completo
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Descripción del trabajo

Beneficios

  • Permisos

    Comida permitida, Permiso de transporte

  • Reconocimiento y Recompensas de Empleados

    Programa de Reconocimiento de Empleados

  • Beneficios Mandados del Gobierno

    Pago del mes 13

  • Seguro de salud y bienestar

    HMO

  • Otros

    Eventos sociales de la empresa

  • Beneficios Beneficios

    Equipo de la empresa

  • Desarrollo profesional

    Entrenamiento de Job, Programa de mentoría, Desarrollo profesional

  • Tiempo de apagado y abandono

    Salir por enfermedad, Salida por vacío

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Descripción

Are you detail-oriented and process-driven? Join our team as a Renewals Specialist, managing a high volume of contract renewals for our valued customers. This in-office role is based in Bonifacio Global City (BGC), Taguig—a modern, master-planned business district in Metro Manila known for its vibrant atmosphere, world-class amenities, and dynamic corporate environment. You'll ensure seamless, timely contract renewals and support our global operations on Eastern Time.


What You’ll Do

  • Manage and process contract renewals (under $2,700) totaling approximately $2M in annual recurring revenue.
  • Follow established renewal procedures to ensure contracts are completed on schedule.
  • Communicate with customers via email to confirm renewals and resolve basic inquiries.
  • Use Salesforce for tracking, record-keeping, and forecasting renewals.
  • Identify and escalate any renewal risks.
  • Process invoices, e-signatures, and minor contract changes efficiently.
  • Collaborate with Sales Operations and Finance for smooth contract handling.
  • Spot upsell opportunities and notify the sales team.
  • Maintain accurate data and adhere to security and compliance standards.
  • Contribute to process improvements for greater efficiency and retention.

Requisito

  • Bachelor’s degree in Business, Finance, or related field preferred.
  • 2+ years in customer success, contract renewals, sales support, or similar roles.
  • Proficient in Salesforce and automation tools like PlanHat.
  • Strong organizational skills to handle high volumes of contracts.
  • Excellent written communication skills.
  • Team player who works well with Sales Operations and Finance.
  • Detail-oriented with solid problem-solving abilities.
  • Knowledge of data privacy and compliance (e.g., GDPR) is a plus.
  • Experience in global operations or working across time zones is an advantage.


Bonus Points

  • Experience in SaaS or software licensing renewals.
  • Background in remote or outsourced work environments.
  • Adaptability to a fast-paced, evolving business.


If you’re ready to join a collaborative team in BGC and play a key role in our contract renewal success, we’d love to hear from you!


Apply now and help us deliver seamless renewal experiences!


Servicio al clienteIdioma InglésHabilidades organizativasJugador de equipo
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Fuensalida Lara

RecruiterVirtua Solutions Outsourcing

Más de diez respuestas hoy

Ubicación laboral

The Curve. 1630 3rd Ave, Taguig, Metro Manila, Philippines

Publicado el 16 July 2025

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