-Act as main frontliner of customer support —responds to customer queries and concerns in timely and accurate way, resolving issues raised via phone, email, and chat.

-Reviews ads posted by customers, ensuring quality and making recommendations to help promote maximum number of suitable applications.

-Analyzes and reports product malfunctions as received from customers and work with respective tech teams to resolve them.

-Share feature requests with relevant product teams and effective workarounds with team members for continuous process improvement

Language Skills: Proficiency in speaking and writing Cantonese.

Educational Background: Bachelor’s/College Degree in any field.

Experience: Minimum of 2 years in a customer service/shared services role, handling emails and calls.

Communication Skills: Exceptional oral and written communication skills. Capable of interacting with clients at various levels across Asia.

Customer Orientation: Passionate about service, maintaining a positive attitude even in challenging situations.

Team Player: Adaptable to a fast-paced environment and open to change.