Job Requirements

• The candidate must be at least a high school graduate.
• With good communication skills, both oral and written
• Typing speed must be at least 35 WPM
• Willing to work on a shifting schedule
• Must be willing to work on-site

Responsibilities

• Handle customer inquiries via voice and non-voice channels, providing timely and accurate responses.
• Resolve customer issues and complaints efficiently, ensuring a positive customer experience.
• Maintain comprehensive knowledge of products and services to assist customers effectively.
• Document customer interactions and feedback to improve service quality.
• Collaborate with team members to meet and exceed service level targets.