JOB DESCRIPTION

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide accurate information about products and services to enhance customer satisfaction.
• Document customer interactions and follow up on pending requests.
• Collaborate with team members to improve service processes and customer experiences.
• Identify trends in customer feedback to suggest improvements.

QUALIFICATIONS:

• Graduate of any Bachelor's Degree
• Willing to be assigned in shifting schedule (with possible hybrid setup)
• Willing to undergo an onsite training for 1 month