Description

• Assist customers with inquiries and provide support via phone, email, and chat.
• Resolve customer complaints in a timely and professional manner.
• Maintain a comprehensive knowledge of products and services offered.
• Document customer interactions and feedback accurately.
• Collaborate with team members to enhance customer service experiences.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or related field.
• Skills and Competencies: Strong communication skills, both verbal and written.
• Qualities and Traits: Empathetic, patient, and possesses a customer-focused mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment while managing multiple tasks.
• Working Conditions: May require working weekends and holidays as needed.