DUTIES AND RESPONSIBILITIES

1. Professionally processes inbound calls concerning account questions, product and service information, bank policy and various customer requests.

2. Actively pursues opportunities to establish new relationships and expand existing customer relationships.

3. Accurately completes necessary paperwork within established guidelines to complete customer’s request for stop payments, research, address changes, account changes, overdraft protection, transfer of funds and other transactions.

4. Efficiently interprets and explains bank charges, policies, procedures, special programs and rates in non-bank terms to ensure customer understanding of information being communicated.

5. Maintains compliance with various banking regulations.

6. Advises management of irregular or recurring problems and suggests improvements to better service the customers.

7. Maintains the customer’s confidentiality.